Order Status Update

 

Merchants can make good use of the order status feature equipped in eshopland ecommerce platform to easily and accurately understand the real-time status and progress of each orders. This helps shop administrators effectively. handle and track orders, thereby enhancing the operational efficiency of the online shop.

 

Read the brief below to understand the definitions and functional meanings of each order status, utilize the order status system for more efficient online shop management.

 

Order Status Definitions：

 

“Pending” Orders – No actions required yet.

“Processing” Orders - Further actions required.

“Completed” Orders - No further actions required.

“Cancelled Orders” - No further actions required.

 

The system will automatically update the Order Status based on the real-time Payment Status and Shipping Status of the order.

 

 

1.    Updating Order Status

 

Merchants can select to update the order status automatically or manually.

 

Auto Update Order Status (Default)

Login and go to the Admin Panel > Settings > Order.

Enable  Auto change order status function, the system will automatically update the order status based on real-time changes in payment and shipping statuses.

 

 

Manual Update Order Status

Disable  Auto change order status function, all order statuses need to be updated manually.

Go to the Admin Panel > Orders, select an order. You can change the order status on the Order Content Page.

 

 

2.    Updating Payment Status

 

Auto Update

If a customer has completed a checkout transaction using automatic payment methods (such as Stripe, PayPal, Payment Asia or QFPay), the payment status will automatically update to “Paid”.

If a customer has failed to complete online payment, the payment status will automatically update to “Failed”.

If a customer has failed to complete payment within the specified time, the payment status will automatically update to “Overdue”.

 

Manual Update

If customers use manual payment methods (e.g. manual e-wallet, bank transfer, manual FPS, etc.) to process check-out, merchant will have to update the payment status manually.

 

Go to the Admin Panel > Orders. Select an order. You can change the payment status on the Order Content Page.

 

 

3.    Updating Shipment Status

 

Manual Update

On the “Shipment” section of the order page, you can manually change the shipment status of the order.

 

ShipAny Logistics Automation only supports automatic shipment status update.

If merchants use the SF Express Automation service, the shipment status will also be automatically updated when the waybill starts shipping.