Support > Orders > Order Editing

Order Editing

 

Order Management

 

Designated service plan users would be able to edit unshipped orders on eshopland admin panel, such as to add or edit products or quantities, change offers or add new discounts. We offer you a higher operational flexibility to satisfy different requirements from your online shop’s customers.

 

1.    Enter the Order Content Page

 

Go to Admin Panel > Orders, select the order and enter the order content page.

 

Edit Order feature is only available for unshipped orders, which shipping status should be “Pending” or “Preparing”.

“Completed” orders or “Cancelled” orders are not editable.

 

Edit Order feature is only available for merchants purchased specific service plans, for details please see our service plans.

 

2.    Order Editing Feature

 

Press Edit  on the Products session on the order content page, the Order Editing function will auto pop out.

 

On orders not supporting Order Editing, the Edit  icon will not appear.

 

 

3.    Edit Order Products

 

Merchants can edit the products and quantities of the order:

 

Cancel products from the order

Change the quantity of the products in the order

Add new products to the order

 

 

Confirm  the changes and the order content will be updated instantly.

 

 

4.    Edit Order Promotional Offers

 

Merchants can also change the selection of the deals and offers, or add extra discount to the order.

The system will auto calculate and show the eligible offers for selection.

This feature is not applicable to all split orders, including the main orders and sub-orders.

 

Change selection of promotional offers

Add fixed amount discount

 

 

Confirm  the changes and the order content will be updated instantly.

 

 

5.    Order Update Records

 

When an order is being edited, you can view the detailed update information on the Records of the Order Content Page, including the Original and Update order records, and also the shop administrator identity whom executed this update.

 

The system will show the order’s details and information based on the latest updated version.

 

 

If the cost of the order changes or additional charges occurred after the order is being edited, merchant should arrange payment or refund with the customer on your own regarding the cost difference.

The system will not auto update the payment status regarding the cost difference caused by order editing, merchant should update the relevant status by manual.

 

 

6.    Resend Order Email to Customer

 

When you have edited an order, you can utilize the Resend Order Email to Customer feature, press Send https://www.eshopland.comhttps://d2aeweyrgxfptr.cloudfront.net/core/images/article/95/en/image004.png at the top right corner of the Order Content Page to resend the updated order to the customer by email.

 

eshopland - NGO Offer
eshopland - Start free trial now
eshopland 14-day free trial
No credit card required
eshopland 網店平台-「接受缺貨訂單」、「預購」、「無限庫存」功能
eshopland 網店平台-「隱藏商品」功能
eshopland 網店平台-會員積分獎賞 points rewards,電子禮券 e-coupons「購物金」
eshopland 網店平台-簡單易用,自動建店,DIY 都無難度
eshopland 網店平台-系統直出順豐單,無須插件
eshopland 網店平台範本-Mu
eshopland 網店平台範本-Nu
eshopland 網店手機印單

You May Also Like

Membership Points System Settings

On eshopland e-commerce platform, merchants can establish a membership rewards points program for their online shop, which helps incentivize customers to make continuous purchases in order to earn

YouTube Live and Video

You can add YouTube live streaming and videos onto the eshopland online shop to promote your online shop and products, improve shop’s reputation and attract more traffic.1. Add a YouTube Live/Vide

Traditional-Simplified Chinese Conversion

eshopland offers you a handy way to convert Traditional Chinese and Simplified Chinese content in a second. Just press the Traditional-Simplified Chinese Conversion Button to speedy convert and cop

Full Width Banner Image

Adding eye-catching and representing full width images onto your eshopland online shop can create better visual effects and effectively build up shop and brand images.1. Add a Full Width Banner Im

Recommended Articles