Support > Orders > Order Editing

Order Editing

 

Order Management

 

Designated service plan users would be able to edit unshipped orders on eshopland admin panel, such as to add or edit products or quantities, change offers or add new discounts. We offer you a higher operational flexibility to satisfy different requirements from your online shop’s customers.

 

1.    Enter the Order Content Page

 

Go to Admin Panel > Orders, select the order and enter the order content page.

 

Edit Order feature is only available for unshipped orders, which shipping status should be “Pending” or “Preparing”.

“Completed” orders or “Cancelled” orders are not editable.

 

Edit Order feature is only available for merchants purchased specific service plans, for details please see our service plans.

 

2.    Order Editing Feature

 

Press Edit  on the Products session on the order content page, the Order Editing function will auto pop out.

 

On orders not supporting Order Editing, the Edit  icon will not appear.

 

 

3.    Edit Order Products

 

Merchants can edit the products and quantities of the order:

 

Cancel products from the order

Change the quantity of the products in the order

Add new products to the order

 

 

Confirm  the changes and the order content will be updated instantly.

 

 

4.    Edit Order Promotional Offers

 

Merchants can also change the selection of the deals and offers, or add extra discount to the order.

The system will auto calculate and show the eligible offers for selection.

This feature is not applicable to all split orders, including the main orders and sub-orders.

 

Change selection of promotional offers

Add fixed amount discount

 

 

Confirm  the changes and the order content will be updated instantly.

 

 

5.    Order Update Records

 

When an order is being edited, you can view the detailed update information on the Records of the Order Content Page, including the Original and Update order records, and also the shop administrator identity whom executed this update.

 

The system will show the order’s details and information based on the latest updated version.

 

 

If the cost of the order changes or additional charges occurred after the order is being edited, merchant should arrange payment or refund with the customer on your own regarding the cost difference.

The system will not auto update the payment status regarding the cost difference caused by order editing, merchant should update the relevant status by manual.

 

 

6.    Resend Order Email to Customer

 

When you have edited an order, you can utilize the Resend Order Email to Customer feature, press Send https://www.eshopland.comhttps://d2aeweyrgxfptr.cloudfront.net/core/images/article/95/en/image004.png at the top right corner of the Order Content Page to resend the updated order to the customer by email.

 

eshopland - NGO Offer
eshopland - Start free trial now
eshopland 14-day free trial
No credit card required
eshopland 網店平台-免費任用網店設計範本
eshopland 網店平台-已對接 eBuy
eshopland 網店平台-社交媒體店主善用網店賺更多
eshopland 網店平台-簡單易用,自動建店,DIY 都無難度
eshopland 網店平台服務計劃明碼實價,零抽佣,無插件費,無隱藏收費,無系統維護費
eshopland 網店平台範本-Delta
eshopland 網店平台範本-Eta
eshopland 網店平台範本-Theta

You May Also Like

Fixed Amount Discount on Entire Order

Merchants can set up promotional offers on eshopland ecommerce platform to offer fixed amount discount to customers, in order to boost sales. Merchants can also incorporate various discount terms to... [read more]

Submit Sitemap to Google

All eshopland shops auto generate sitemap, which is sitemap.xml file providing information of a website. Search engines read this file to crawl the website more efficiently. You only have to submit ... [read more]

Service Plans

eshopland online shop platform offers competitive pricing service plans to satisfy your different budget and requirements. Merchants can always upgrade to higher service plans anytime within the ser... [read more]

Tiered Membership Scheme Overview

On eshopland ecommerce platform, merchants can customize the terms of the membership scheme of their online shops, not only to attract new customers but also encourage member customers to keep spend... [read more]

Recommended Articles