Support > Orders > Split an Order

Split an Order


To enhance the operational flexibility of your online shop, designated service plan users would be able to split orders, in order to fulfill customers’ specified ship requirements or to deal with the low stock conditions with highest flexibility.


1.    Enter the Order Content Page.


Go to Admin Panel > Orders, select an order and enter the Order Content Page.


Order Splitting feature is only available for unshipped orders, which shipping status should be “Pending” or “Preparing”.

“Completed” orders or “Cancelled” orders cannot be split.


Order Splitting feature is only available for merchants purchased specific service plans, for details please see our service plans.


2.    Order Splitting Function.


Press Split  on the Products session on the Order Content Page and the Order Splitting window will auto pop out.


On orders not supporting Order Splitting feature, the Split  icon will not appear.



3.    Split an Order.


You can select products from an order and split it into one or multiple sub-orders.

Sub-orders cannot be split again.


Select products and enter quantities on the Order Splitting window then Confirm  to split the selected items from the Main order. A new Sub-order will be auto generated.

When an order is split, the system will auto generate a new order number subordinated to the Main order.

The new Sub-order will also be shown on the Order List.



When an order is split, the products, quantities and product subtotal of the Main order will be updated instantly.

When an order is split, you can see all the Sub-orders on the Order Content Page of the Main Order.

The system will allocate the discounted amount proportionally onto the split Main order and Sub-order.



You can see the Main order’s number on the Sub-Order’s Content Page.



You can change and edit the split Main orders and Sub-orders, such as to edit the shipping information, adjust the product quantities, or offer new discount amount to the orders. For more details, please visit Order Editing.


When an order is being split, you can view the detailed update information on the Records of the Order Content Page, including the Original and Update order records, and also the shop administrator identity whom executed this update.


The system will show the order’s details and information based on the latest updated version.


If the cost of the order changes or additional charges occurred after the order is being split, merchant should arrange payment or refund with the customer on your own regarding the cost difference.

The system will not auto update the payment status regarding the cost difference caused by order editing, merchant should update the relevant status by manual.


eshopland - NGO Offer
eshopland - Start free trial now
eshopland 14-day free trial
No credit card required
eshopland 網店平台-PayPal 網店收款
eshopland 網店平台-SEO-對網店的重要性
eshopland 網店平台範本-Epsilon
eshopland 網店平台範本-Theta

You May Also Like

Duplicate a Product

Use the “duplicate a product” feature on the admin panel, you can save time when adding a similar product to your online shop1. Go to the Product List.Go to Admin Panel > Products > All Products.2.

Product Inventory Management

On eshopland ecommerce platform, you can view and adjust the product inventory or check the product low stock and out-of-stock status very conveniently.1. Product Inventory List.Go to Admin Panel >

Order Editing

Designated service plan users would be able to edit unshipped orders on eshopland admin panel, such as to add or edit products or quantities, change offers or add new discounts. We offer you a highe

Manage Modules

Utilizing modular layout design, eshopland offers various text and media web design modules for you to add, edit and arrange in the Layout Designer. Build your own unique online shop with ease and

Recommended Articles