Support > Customers > Membership Points System Settings

Membership Points System Settings

On eshopland e-commerce platform, merchants can establish a membership rewards points program for their online shop, which helps incentivize customers to make continuous purchases in order to earn rewards points. Additionally, membership points can enhance customer loyalty, directly driving business growth.

The membership points feature is only available for users subscribed to eshopland “Professional” service plan. For more information about the feature availability and pricing details, please refer to our pricing plans.

1. Membership Points System Overview

Before setting up Membership Points System, you must first enable the Membership Tier Scheme.

The membership tiers set in the Membership Scheme will automatically synchronize with the Membership Points system.

Admin Panel > Customers > Points,

Enable Membership Points Feature:

Enable the Membership Points System in real-time.

Customers can earn points according to the merchant's settings and choose to redeem points during cart checkout.

Merchants can manually adjust membership point records in the backend.

Disable Membership Points Feature:

Disable the Membership Points System in real-time.

Customers cannot earn or redeem any points.

Merchants cannot modify any membership point records.

All membership point records will be frozen instantly.

2. Enable Membership Points System

The Membership Scheme tiers set up will be auto synchronized with the Membership Points System.

Merchants can only configure points settings for the enabled membership tiers.

For instructions on setting up the membership tier system, please refer to the Tiered Membership Scheme Overview and related tutorial articles.

Enable the points feature for individual tiers to set up the rewards content for that tier.

3. Reward Points Conversion

The point conversion determines how members can redeem the reward points they have earned.

The system will auto calculate the value of membership points that can be offset according to the merchant’s settings.

During the checkout process, customers can choose whether to redeem their membership points or not.

All numeric fields are mandatory.

Enter an integer larger than or equal to '1'.

4. Shopping Rewards

Members can earn points automatically while shopping.

When the status of eligible orders is updated to “Paid” and “Completed”, members will auto receive the corresponding points rewards.

The numeric field is mandatory.

Enter an integer larger than or equal to '1'.

Points Expiration Date:

Enable Permanent, all membership points will not expire.

Disable Permanent, the system will auto calculate the expiration date according to merchant’s custom-defined points expiration date.

5. Welcome Rewards

Customers who join as new members of the online shop are eligible to receive points rewards.

The numeric field is mandatory.

Enter an integer larger than or equal to '1'.

Points Expiration Date:

Enable Permanent, all membership points will not expire.

Disable Permanent, the system will auto calculate the expiration date according to merchant’s custom-defined points expiration date.

6. Membership Upgrade Rewards

The points rewards that members can receive upon upgrading to this level.

The numeric field is mandatory.

Enter an integer larger than or equal to '1'.

Points Expiration Date:

Enable Permanent, all membership points will not expire.

Disable Permanent, the system will auto calculate the expiration date according to merchant’s custom-defined points expiration date.

7. Birthday Rewards

The points rewards that members can receive on birthday.

Members must input their date of birth in member profile to be eligible for birthday rewards

The numeric field is mandatory.

Enter an integer larger than or equal to '1'.

Points Expiration Date:

Enable Permanent, all membership points will not expire.

Disable Permanent, the system will auto calculate the expiration date according to merchant’s custom-defined points expiration date.

8. Points Redemption Terms

Points Expiration Date

Merchants can customize the points expiration date, and the system will auto calculate the points expiration date of based on the merchant's settings.

When updating the settings, if you modify the points expiration date, all points records will be calculated based on your most recently updated points expiration date.

Example:

Points Expiration Date: 31 December

It means all points earned from 1 January to 31 December this year will expire at 23:59:59 on 31 December of the next year.

Minimum Order Amount Requirement

Optional.

The total value of the order items must exceed the configured amount for members to be able to use points to offset their spending during checkout.