Support > Orders > Order Overview

Order Overview


On eshopland admin panel, you can view the order details and manage order details of your online shop. The following is a brief of the order.


1.    Enter the Order Content Page.


Go to Admin Panel > Orders, select an Order Number and enter the Order Content Page.



2.    Order Overview.


You can view and manage the order details on the Order Content Page.




The information, unit price and total amount of the products in the order and the applied offers.

Edit Order and Split Order features are available for specified service plan users.



The payment details of the customer and the instant payment status.

You can change the payment status manually.


Order Summary

Listing the product subtotal amount and shipping fees respectively.

Auto update by the system.



The shipping details of the customer.

You can update the details manually.

If the customer has selected to use SF Express, you can fill in the Tracking Number and the Waybill Mobile Number then press Refresh  to load the instant shipment status.


Customer Information

The personal information and member status of the customer.

You can update the information manually.



The complete order records.

You can expand to view the identity of the customer and the shop administrators.

Order records cannot be amended.


3.    Resend Order Email to Customer.


When the customer placed an order, the system will send order confirmation email to the customer automatically.

You can also press Send  at the top right corner of the Order Content Page to resend the latest order record email to the customer or to the shop admin.



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