Cancel an Order

 

To maximize the flexibility of your online shop operations, authorized shop administrators can execute order canceling on eshopland admin panel by manual. For example, when a customer requested for order canceling, or when order products out of stock, or when order abnormality occurred, or when order is not possible to be fulfilled, etc.

 

1.    Enter the Order Content Page

 

Go to Admin Panel > Orders and choose the order from the Order List.

 

 

2.    Cancel an Order

 

Press “Change” next to the Order Status, change it to “Cancelled” and the order status will be updated instantly.

When merchant cancelled an order, the system will auto send email notification to the customer.

 

When merchants changed the order status, it will be immediately synchronized with the customer’s account.

 

For the settings and operation methods of handling customer requests to cancel orders, please refer to Customer Requests to Cancel Order.

 

 

3.    Bulk Action

 

You can also cancel orders or change other status of the orders by using the Bulk Action feature on the Order List.