Support > Orders > Contact Customers via WhatsApp

Contact Customers via WhatsApp

 

When a customer provides one’s mobile number and enable the WhatsApp contact feature during checkout, merchant can contact the customer regarding the order issues via WhatsApp through our system very conveniently.

 

1.    Customer provide mobile number

 

Customer enter correct mobile number during checkout, and

Enable  WhatsApp contact feature.

 

 

2.    Merchant contact customer via WhatsApp

 

Go to Admin Panel > Orders,

select an order and enter the order content page,

Press the WhatsApp icon. The system will auto capture the order details and link to the WhatsApp application on the merchant’s device. Merchant can send the order details and corresponding messages to the customer via WhatsApp very conveniently.

 

 

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