Online Shop Instant Messaging Settings
Customer Service Contact Floating Buttons
WhatsApp・Facebook Messenger・Instagram・LINE・WeChat
The online shops built on eshopland ecommerce platform are equipped with instant customer service communication feature which allows merchants to add various contact methods onto your online shops. Merchants can link to third-party social communication tools, enabling customers to contact you at any time through WhatsApp, Messenger, Instagram (IG Direct), LINE or WeChat or other contact methods.
1. Enable the Customer Service Function Button
Go to Admin Panel > Design > Preferences and
Enable 
the Customer Service Function Button.
The system default setting for the Customer Service Function Button is Disabled 
.
After enabling the customer service feature button, the instant customer service communication icon will appear on the online shop.
2. Adding Customer Service Contact Methods
The system is already connected to multiple third-party social platforms, providing various customer service contact methods for you to autonomously configure and add to your online shop.
Enable the specific customer service contact method, then follow the individual instructions to input the relevant third-party social platform or contact information.
If the information you input is incorrect, you will not be able to successfully connect to your designated account.
After inputting the details, you are recommended to check on your online shop in order to verify the settings are correct.
WhatsApp – Phone number
Facebook Messenger – Facebook ID
Instagram – Instagram ID
LINE – LINE QR code link
WeChat – WeChat ID
Telephone – Phone number
Email – Email address
When customers click on the customer service icon on the online shop, the added instant communication tool will pop up automatically.
3. Custom the Customer Service Icon
Enable Custom Customer Service Icon to change the image of the icon.
The system will auto crop your uploaded image to circular shape.
Recommended icon size: 80px x 80px
File format: JPG, PNG or GIF
4. Apply
Press Confirm 
when finished to save the settings.
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