Online Shop Instant Messaging Settings

 

Customer Service Contact Floating Buttons

WhatsApp・Facebook Messenger・Instagram・LINE・WeChat

 

The online shops built on eshopland ecommerce platform are equipped with instant customer service communication feature which allows merchants to add various contact methods onto your online shops. Merchants can link to third-party social communication tools, enabling customers to contact you at any time through WhatsApp, Messenger, Instagram (IG Direct), LINE or WeChat or other contact methods.

 

1.    Enable the Customer Service Function Button

 

Go to Admin Panel > Design > Preferences and

Enable  the Customer Service Function Button.

 

The system default setting for the Customer Service Function Button is Disabled .

 

 

After enabling the customer service feature button, the instant customer service communication icon will appear on the online shop.

 

 

2.    Adding Customer Service Contact Methods

 

The system is already connected to multiple third-party social platforms, providing various customer service contact methods for you to autonomously configure and add to your online shop.

 

Enable  the specific customer service contact method, then follow the individual instructions to input the relevant third-party social platform or contact information.

If the information you input is incorrect, you will not be able to successfully connect to your designated account.

After inputting the details, you are recommended to check on your online shop in order to verify the settings are correct.

 

WhatsApp – Phone number

Facebook Messenger – Facebook ID

Instagram – Instagram ID

LINE – LINE QR code link

WeChat – WeChat ID

Telephone – Phone number

Email – Email address

 

 

When customers click on the customer service icon on the online shop, the added instant communication tool will pop up automatically.

 

 

3.    Custom the Customer Service Icon

 

Enable  Custom Customer Service Icon to change the image of the icon.

The system will auto crop your uploaded image to circular shape.

 

Recommended icon size:    80px x 80px

File format:                           JPG, PNG or GIF

 

 

4.    Apply

 

Press Confirm  when finished to save the settings.