Order Status Update
Merchants can make good use of the order status feature equipped in eshopland ecommerce platform to easily and accurately understand the real-time status and progress of each orders. This helps shop administrators effectively. handle and track orders, thereby enhancing the operational efficiency of the online shop.
Read the brief below to understand the definitions and functional meanings of each order status, utilize the order status system for more efficient online shop management.
Order Status Definitions:
“Pending” Orders – No actions required yet.
“Processing” Orders - Further actions required.
“Completed” Orders - No further actions required.
“Cancelled Orders” - No further actions required.
The system will automatically update the Order Status based on the real-time Payment Status and Shipping Status of the order.
1. Updating Order Status
Merchants can select to update the order status automatically or manually.
Auto Update Order Status (Default)
Login and go to the Admin Panel > Settings > Order.
Enable Auto change order status function, the system will automatically update the order status based on real-time changes in payment and shipping statuses.
Manual Update Order Status
Disable Auto change order status function, all order statuses need to be updated manually.
Go to the Admin Panel > Orders, select an order. You can change the order status on the Order Content Page.
2. Updating Payment Status
Auto Update
If a customer has completed a checkout transaction using automatic payment methods (such as Stripe, PayPal, Payment Asia or QFPay), the payment status will automatically update to “Paid”.
If a customer has failed to complete online payment, the payment status will automatically update to “Failed”.
If a customer has failed to complete payment within the specified time, the payment status will automatically update to “Overdue”.
Manual Update
If customers use manual payment methods (e.g. manual e-wallet, bank transfer, manual FPS, etc.) to process check-out, merchant will have to update the payment status manually.
Go to the Admin Panel > Orders. Select an order. You can change the payment status on the Order Content Page.
3. Updating Shipment Status
Manual Update
On the “Shipment” section of the order page, you can manually change the shipment status of the order.
ShipAny Logistics Automation only supports automatic shipment status update.
If merchants use the SF Express Automation service, the shipment status will also be automatically updated when the waybill starts shipping.
You May Also Like
Product Inventory Management
On eshopland ecommerce platform, you can view and adjust the product inventory or check the product low stock and out-of-stock status very conveniently.1. Product Inventory List.Go to Admin Panel >
Duplicate a Product
Use the “duplicate a product” feature on the admin panel, you can save time when adding a similar product to your online shop1. Go to the Product List.Go to Admin Panel > Products > All Products.2.
Faster Payment System - FPS
eshopland system supports FPS (Fast Payment System) as your online shop’s payment collection method. Your customers can use this manual payment method to settle the transactions.1. Login and go to
Order Email Notifications
When customers confirm orders on eshopland online shops, the eshopland ecommerce system will automatically send order emails to both the merchants and customers according to the change of order stat