Support > Social > Live Stream Auto Order Overview

Live Stream Auto Order Overview

Live Stream Sales・Facebook・Instagram・Comment +1・Keyword +1

To meet the growing demand for “Live Stream Commerce”, eshopland online shop platform has launched a Facebook and Instagram live stream auto order feature, allowing merchants to automatically receive customer orders through comments during live broadcasts on social platforms. When customers watch the merchant’s live stream and comment with the “keyword” and order “quantity”, eshopland system will automatically generate a checkout link and send it to the customer via Messenger or IG Direct message for completing the payment process.

Users on the “Professional” plan can add to purchase the “Live Stream Auto Order” feature in the backend of the online shop.

Users on other service plans only need to upgrade to the “Professional” plan to purchase the “Live Stream Auto Order” feature.

For details on the pricing of eshopland service plans, please refer to our Pricing Plans.

1. Connect Facebook Page Settings

Merchants must be logged into your Facebook account and have access right to Meta Business Suite and the Facebook Page.

Meta Business accounts must comply with the updated Meta official policy effective from June 10, 2024:

- Your account must be at least 60 days.

- Your Page or professional profile must have at least 100 followers.

Go to Admin Panel > Social > Live Stream,

then click “Login”.

Before using the live stream auto order feature, merchants must complete the Connect Facebook Page Settings steps.

Click the Information icon on the upper right corner to check the necessary preparations before connecting Facebook.

After completing the preparations, click “Login” to proceed with the Connect Facebook Page Settings steps.

2. Live Stream Auto Order List

When you first enter the live stream auto order list, the content will show “No Records”.

3. Live Stream Auto Order Status

Live Stream Auto Order can be in two states: Preparing and Ended.

Preparing

- Since the “Preparing” live stream has not officially started, there is no “Start Time” or “End Time”.

- If the live has not yet started, there will be no “Comments” or “Orders” data available.

Ended

- When the live stream ends, the “Start Time” and “End Time” will be immediately displayed in the list.

- The system will automatically update the “Comments” and “Orders” data received through the live stream.

4. Results of the Live Stream Auto Orders

Click on the Comment Record or Order Records in the live stream order list to view the relevant records.

Comment Records:

- A pop-up window will display the comment records received during the live stream.

- Only valid comments containing the keyword and for which the system has sent a checkout link will be counted.

Order Records:

- Automatically redirects to the order list and filters the orders successfully received through this live stream.

- Only includes established orders (including “Unpaid” and “Paid” orders).

- Does not include records where the checkout link was sent but the customer has not completed the checkout process.

5. View or Edit Live Stream Settings

Click on the Content icon in the live stream record to view or edit the live stream settings.

Merchants can edit the settings of “Preparing” live streams, including the live stream title, products, auto-reply content, checkout button and checkout page language.

After editing, you can “Save” the live stream settings or directly “Start Auto-receive Live Stream Order”.